Shipping Policy
Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.
Delivery Times
Our products ship directly from our manufacturing partners. Estimated delivery times after processing:
| United States | 10–20 business days |
| Canada | 12–25 business days |
| United Kingdom & Europe | 10–20 business days |
| Australia & New Zealand | 12–25 business days |
| Rest of world | 15–30 business days |
These are estimates, not guarantees. Customs processing, weather and carrier delays can extend them.
If Your Order Is Delayed
If we cannot ship within the stated time, we will contact you by email before that period expires. You will be given the choice to either wait for the revised delivery date or cancel your order for a full and immediate refund. No questions asked.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address. The exact amount is shown before you complete your purchase.
Tracking
Once your order ships you will receive a tracking number by email. Please allow 3–5 business days for tracking information to become active.
Split Shipments
Orders containing multiple items may arrive in separate packages at different times. You will not be charged extra for this.
Customs and Import Duties
Orders shipped outside the European Union may be subject to import duties and taxes levied by the destination country. These are the responsibility of the recipient and are not included in our prices.
Incorrect Addresses
Please check your shipping address carefully. We cannot redirect packages once dispatched. Orders returned to sender due to an incorrect address can be reshipped at your cost, or refunded minus shipping.
Questions
Email trovix.support@gmail.com. We reply within 48 hours, Monday to Friday.