Privacy Policy

Who We Are

This store is operated by David Vanberg, sole trader, trading as “Trovix”, Feldbergstraße 28, 61348 Bad Homburg vor der Höhe, Germany. Contact: trovix.support@gmail.com

As we are based in the European Union, we act as a data controller under the General Data Protection Regulation (GDPR), regardless of where you live.

Information We Collect

  • Order information — name, billing and shipping address, email, phone number, payment details
  • Account information — if you create an account
  • Device information — IP address, browser type, operating system, referring pages
  • Usage information — pages viewed, products browsed, cart activity

How We Use It

  • To process and fulfil your orders
  • To communicate with you about your order
  • To provide customer support
  • To detect and prevent fraud
  • To improve our store
  • To send marketing emails, only if you have opted in

Who We Share It With

Shopify — our ecommerce platform, which hosts this store and processes orders on our behalf.

Payment providers — Shopify Payments, PayPal, Klarna and similar, depending on your chosen method. They process your payment data under their own privacy policies.

Fulfilment partners — we pass your name and shipping address to our suppliers and carriers so your order can be delivered.

We do not sell your personal information.

International Transfers

Your data may be transferred outside the European Economic Area, including to the United States and China, for order fulfilment. Where required, such transfers rely on the European Commission’s Standard Contractual Clauses.

Cookies

We use cookies that are necessary for the store to function, such as remembering your cart. Analytics and marketing cookies are only set with your consent, which you can withdraw at any time.

Data Retention

We keep order data for as long as required by German commercial and tax law, which is generally up to ten years.

Your Rights

You have the right to access, correct, delete, restrict or port your personal data, and to object to processing. Where we rely on consent, you may withdraw it at any time.

To exercise any of these, email trovix.support@gmail.com.

California Residents

If you are a California resident, you may request disclosure of the categories of personal information we collect, request deletion, and opt out of any sale or sharing of personal information. We do not sell personal information.

Complaints

EU residents may lodge a complaint with a supervisory authority. Ours is Der Hessische Beauftragte für Datenschutz und Informationsfreiheit, Gustav-Stresemann-Ring 1, 65189 Wiesbaden, Germany.

Children

Our store is not directed at children under 16 and we do not knowingly collect their data.

Changes

We may update this policy. The current version always appears on this page.

Last updated: 1 August 2026