Refund & Return Policy
30-Day Return Window
You may return most items within 30 days of delivery for a refund. Items must be unused, in their original condition and packaging.
How to Start a Return
Email trovix.support@gmail.com with your order number and a short description of the reason. We will respond within 48 hours with instructions.
Please do not send items back before contacting us. Returns sent without prior authorisation cannot be processed.
Damaged, Faulty or Wrong Items
If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photographs. We will replace it or refund you in full, including shipping. You will not be asked to return the item at your own expense.
Return Shipping Costs
For returns due to a change of mind, you are responsible for return shipping. For damaged, faulty or incorrect items, we cover it.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional billing cycle to appear.
Non-Returnable Items
- Custom or personalised products
- Items marked as final sale
- Gift cards
Cancellations
Orders can be cancelled free of charge before they are dispatched. Once shipped, our standard return process applies.
Lost Packages
If tracking shows no movement for 10 consecutive business days, contact us. We will investigate with the carrier and either reship or refund.
EU and UK Customers
Consumers in the European Union and United Kingdom have a statutory right of withdrawal of 14 days, which applies in addition to the policy above. See our Widerrufsbelehrung for details.